| EPG shows no information | Refresh the guide and verify the EPG source or time offset | Guide source, channel mapping or app cache | EPG not working |
| Black screen with audio or no picture | Try another authorised stream and a different decoder option | Codec, hardware decoder, source or app | Black screen guide |
| Frequent buffering | Compare Wi-Fi with Ethernet and test at the fault time | Network, device, source or congestion | Buffering guide |
| Login failed or error 401 | Re-enter the full server address, username and password exactly | Credentials, expiry, server address or account | Error 401 guide |
| Works on phone but not TV | Use the same network and compare player, decoder and login method | App, TV hardware, Wi-Fi or format compatibility | Phone versus TV diagnosis |
| Only the home broadband fails | Check router safety filters and compare another permitted connection | Router, DNS, ISP safety features or Wi-Fi | UK broadband hub |
| Channels or playlist do not load | Check account status and test the credentials in one known-compatible player | Account, playlist format, server or application | Channels not loading |
| App crashes or becomes slow | Check free storage, restart the device and clear only the relevant cache | Device memory, storage, app version or oversized guide data | App-crashing guide |